The Jija Jewellery Advantage

One Year Warranty

We take our product quality very seriously. We are extremely thorough in our quality checks during the manufacturing, packing and shipping of Jija jewellery so it is very rare that any customer would experience any issue with our jewellery. But just in a rare case that you face any issues, we offer a one year warranty on all our products counted from the date of purchase.

Under this warranty if there is any issue with the products we will:

Get it repaired if it's a minor issue

This warranty covers:

Loss of color or polish.
Any kind of breakage that is not because of any mishandling of the product.
Any manufacturing defect.

While we really want to be generous and fair to our customers, we have seen some misuse of this policy whereby people have used the products and then returned them to claim their money back. So to prevent any such misuse, this warranty is not a money-back guarantee.

Terms and conditions for the validity of warranty

The jewellery has been maintained properly as per the "Jewellery Care" instruction card given with jewellery.
Store your jewelry in an airtight box or zip lock to preserve the polish for a long time
Wipe off jewelry with a damp cloth and let it dry completely before storing. These are not daily wear jewellery and adequate care must be taken to protect these from direct contact with chemicals like perfume, hairspray etc. Long term contact with water like bathing or swimming must be avoided.
Don’t use jewelry cleaners made for gold or silver as they are too harsh for fashion jewelry
There has not been any intentional or unintentional mishandling with the product after it was received, till the validity of the warranty.

The customer would need to arrange to send the products to our office. Any claim would be processed only after the products have been received and inspected by our office. The customer will also have to pay the shipping fee of sending the repaired/replaced items back.
Before the claim is processed we will inspect the returned products and if we see any evidence of mishandling with the products, the claims will not be processed. Claims are processed only once per order
The claim should be raised and the products should reach our office within the validity of warranty period.

Quality Standard

For us quality means doing it right even when no one is looking. We go through crazy level of details before we put out our designs in the market. To capture all those details in half a page is an impossible task. But to give you the gist of it, here we've listed a few major factors that make up our quality standards.

Venetian Pearls & Swarovski Crystals

We use only the top quality raw materials in the manufacturing of our jewellery. The crystals used in BlingVine jewellery are either Swarovski crystals or top quality AAA Austrian Crystals. Similarly the pearls used in our jewellery are venetian pearls, cultured pearls, or high quality shell pearls. The stones used in our modern jewellery are high quality faux cat eye, opal, ruby & other stones.

High Quality Alloy

All BlingVine products are manufactured with high quality alloy that is free of any harmful elements. So there's no lead, nickel or cadmium in our jewellery. We want to make sure that BlingVine jewellery only gives you happy memories.

Exchange Policy

In view of COVID 19 crisis and shortage of manpower, reverse pickup for exchanges can be hampered/delayed in certain areas with effect from 1st of May, 2020 until further notice. Kindly contact the customer care for help.

If you need a package urgently, kindly contact the customer care to find out if the package can be delivered by your desired date/time.

We take a lot of care to check each and every piece before packing and shipping them to you, so that you don't have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy exchange process. To avail this benefit, please note the following points:

Send us the photo of the item within 24 hours of receiving the parcel on WhatsApp number 9421117761 . Any issues related to defect/damages/sizing must be raised within 24 hours of receiving the items, else they shall not be entertained.
Items must be kept unused and with all the original packing.

Our exchange policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled on company's discretion and we reserve the right to not process those returns.

Only for the first exchange the shipping is covered by us. For any subsequent exchanges on same order, customer will have to follow the following steps:

Inform the customer care on Whatsapp or email support@blingvine.com within 24 hours of receiving the items

Send the product back to our office at their own expense within 5 working days and share the courier receipt photo with us so that we can track the order.

Specific details of the products like color, raw material, size etc are mentioned with every product. We write it in a very easy to read manner and we encourage all our customers to read it before placing their order. However, if there is still a sizing issue on receiving the product, we will process the exchange with same or or any other design of your choice. It should be noted that sizes and colors of the products can not be customized.

Items can only be returned in exchange for other items or store credit. We don't offer refunds unless a prepaid order is lost in transit or is undeliverable due to any reason.

No extra discounts can be availed on exchange products.

In cases of gifts, any returns or exchanges can only be initiated by the original purchaser or the product.

Refund Policy

We offer full refunds in only the following two conditions, without any exceptions:

1. A prepaid order is lost in the transit and the same is marked as "lost" by the shipping company in tracking status of the order.

2. A prepaid order is not delivered within 15 working days of ordering due to non serviceable pincode or a natural calamity and the same is updated by the shipping company in the tracking status of the order.

Jewellery Boxes

Jewellery boxes provided along with the jewellery are complementary. We use strong and high quality boxes and the primary purpose of the boxes is to protect the jewellery in transit and ensure that it reaches you safely.

In rare circumstances when there's any damage to the box in transit, jewellery boxes will not be exchanged and are not covered by warranty.

If you need extra jewellery box, it will charged separately along with extra shipping. Please contact our customer care to enquire about the same. This is only to assist our existing customers and we reserve the right to deny any request of additional boxes to avoid misuse of the branded blingvine boxes.

Also note that the design and quality of the boxes is completely on our discretion and can be changed without any prior notice.

Note: Any customer care issues/queries will be resolved through our WhatsApp number 9421117761 or you can email us at wadkejewellers40118@gmail.com. If we are unable to resolve your issue through these channels, our customer care executive shall give you a call.

Jija Desiger Jewellery

172, Bhavai peth, Rajpath ,Satra,

Maharashtra,India

Email: madar.wadake@gmail.om

Phone: (9421117761